Privacy Policy

INTRODUCTION

The Hearing Company is one of the premier private audiological providers in New Zealand.

We provide high quality hearing evaluation services and related products via our nationwide network. When you visit The Hearing Company for a hearing check or hearing evaluation or any other reason, with your consent, we collect personal information from you (including information about your health) in order to provide you the best possible service. Set out below is The Hearing Company’s privacy practices and policies.

COLLECTION OF INFORMATION

In signing a Privacy Notice you provide us with consent to use your personal information for the purposes listed below. This Privacy Notice ensures that you are aware that your personal information is being collected, the purpose of collection, who is going to receive the information, and your right to access and correct it.

CUSTOMER NUMBER

A unique customer number is assigned to you so that we can correctly identify you. We assign these customer numbers automatically using our IT system.

PURPOSE OF COLLECTING PERSONAL INFORMATION

Personal information is collected for the purpose of providing and promoting audiology products and services to you.

This includes:

  • Sending you appointment confirmation letters
  • Fitting you with hearing devices
  • Corresponding with allied health professionals
  • Sending you updates on our latest promotions
  • Facilitating claims from insurance providers.

DISCLOSURE TO THIRD PARTIES

We may share your personal information with third parties who help us provide the products and services you have requested.

ACCESS OF AND CORRECTION TO PERSONAL INFORMATION

You are entitled to access the personal information that we hold about you. We endeavour to maintain correct client information. If you would like to access or correct the information we hold, you can contact us at The Hearing Company, PO Box 203, Paraparaumu, or phone us on (0800) 123-513.

RETENTION OF PERSONAL INFORMATION

We will not keep your personal information for longer than is needed for the purpose it was collected or legally required. In the event of a client changing audiology provider the client may request their information be sent to the new provider.

STORAGE AND SECURITY OF PERSONAL INFORMATION

We endeavour to protect your personal information. It is held on a server in Wellington which is protected in a locked and secure environment. It is also protected by a firewall to assist in preventing hackers and others from accessing information unlawfully.