Home Visit Charter

We appreciate that not everyone can make it to one of our clinics, and for home visits we offer the highest commitment to excellence and customer care in your home:

  • For over 30 years our clinicians have been providing a premium and professional service for those who require a home hearing healthcare service.
  • All of our Clinicians are trained to the highest international standards.
  • Identification – all of the Clinicians who carry out home visits and evaluations will carry photo identification with them at all times. To verify that somebody who calls to your home is part of The Hearing Company, feel free to ask them for their photo identification which you can also verify by calling (0800) 123-513.
  • We never cold-call, all our appointments are made in response to requests from our clients and we will never call to your home unscheduled.
  • We treat your home and everybody in it with respect and care.
  • We always insist on support (family member or friend) being present at our hearing evaluation appointments.